Refund & Return Policy

At ECO BAMBO, customer satisfaction is very important to us. We take pride in providing high-quality bamboo products and eco-friendly craftsmanship. If you are not fully satisfied with your order, you may request a return or refund according to the policy below

Return Policy

We offer a flexible return policy for both local and international customers.Return Timeframe Pakistan Orders Returns can be requested within 7–14 days after receiving the product. International Orders Returns can be requested within 15–30 days after receiving the product. Return Request DeadlineCustomers must contact us within 2–3 days after delivery to initiate a return request.Return requests submitted after 3 days of receiving the order may not be accepted

Eligibility for Returns

To qualify for a return, the product must:Be unused and in original condition Include original packaging, tags, and accessories Include proof of purchase or order confirmation Valid Reasons for ReturnReturns are accepted for the following reasons:Damaged product received Wrong color delivered Size issue Defective item Other approved valid reasons Important Proof RequirementCustomers must provide clear photos or videos of the issue before the return request can be approved.

How to Request a Return

To request a return, please contact our support team with:Your order number Photos or videos of the issue Reason for return Contact InformationEmail: ecobambooarts@gmail.comPhone / WhatsApp: +92 341 6995870

Return Address

Pakistan Delivery Standard Delivery: 2–4 Days (Free Delivery) Express Delivery: 24–48 Hours International Delivery Express Shipping: 4–7 Days Standard Shipping: 10–15 DaysPlease note that delivery times may vary due to external shipping or courier issues

RETURNS & REFUNDS

ECO BAMBO Return CenterBamboohandicrafts, Near PSO Petrol Pump Chakian, Shop Number 35, Karkhane Wali Abadi, Near Ali Niaz Sweet, Chakian, Dakkhana Khas, Dhori, Tehsil Bhalwal, District Sargodha, PakistanImportant: Returns sent without prior approval will not be accepted

Damaged or Incorrect Orders

Please inspect your order immediately after delivery.If you receive:A damaged item A defective product The wrong product or colorContact us immediately so our support team can resolve the issue quickly.

Non-Returnable Items

The following items are not eligible for returns:Used products Washed items Damaged items caused by customer misuseIf you are unsure whether your product qualifies for return, please contact our support team before sending the item back.

Exchange Policy

Need a different size or color?Our exchange process is simple:Request a return for the original item Wait for return approval Place a new order for the correct productExchanges are processed after the returned item is received and inspected

Refund Process

Once we receive and inspect your returned product, we will notify you regarding refund approval.Approved Refunds Refunds are issued to the original payment method Processing time: Within 10 business days after approvalPlease note that banks or payment providers may require additional processing time.If more than 15 business days have passed after approval and you still have not received your refund, please contact us.

Need Help?

Our customer support team is always available to assist you with return and refund-related questions.Contact SupportEmail: ecobambooarts@gmail.comPhone: +92 341 6995870Return AddressBamboohandicrafts, Near PSO Petrol Pump Chakian, Shop Number 35, Karkhane Wali Abadi, Near Ali Niaz Sweet, Chakian, Tehsil Bhalwal, District Sargodha, Pakistan

Customer Satisfaction Commitment

At ECO BAMBO, we value your trust and satisfaction. We are committed to providing quality bamboo products, transparent policies, and professional customer support for every order.