Refund & Return Policy
At ECO BAMBO, customer satisfaction is very important to us. We take pride in providing high-quality bamboo products and eco-friendly craftsmanship. If you are not fully satisfied with your order, you may request a return or refund according to the policy below
Return Policy
We offer a flexible return policy for both local and international customers. Return Timeframe Pakistan Orders Returns can be requested within 7–14 days after receiving the product. International Orders Returns can be requested within 15–30 days after receiving the product. Return Request Deadline Customers must contact us within 2–3 days after delivery to initiate a return request. Return requests submitted after 3 days of receiving the order may not be accepted
Eligibility for Returns
To qualify for a return, the product must: Be unused and in original condition Include original packaging, tags, and accessories Include proof of purchase or order confirmation Valid Reasons for Return Returns are accepted for the following reasons: Damaged product received Wrong color delivered Size issue Defective item Other approved valid reasons Important Proof Requirement Customers must provide clear photos or videos of the issue before the return request can be approved.
How to Request a Return
To request a return, please contact our support team with: Your order number Photos or videos of the issue Reason for return Contact Information Email: ecobambooarts@gmail.com Phone / WhatsApp: +92 341 6995870
Return Address
Pakistan Delivery Standard Delivery: 2–4 Days (Free Delivery) Express Delivery: 24–48 Hours International Delivery Express Shipping: 4–7 Days Standard Shipping: 10–15 Days Please note that delivery times may vary due to external shipping or courier issues
RETURNS & REFUNDS
ECO BAMBO Return Center Bamboohandicrafts, Near PSO Petrol Pump Chakian, Shop Number 35, Karkhane Wali Abadi, Near Ali Niaz Sweet, Chakian, Dakkhana Khas, Dhori, Tehsil Bhalwal, District Sargodha, Pakistan Important: Returns sent without prior approval will not be accepted
Damaged or Incorrect Orders
Please inspect your order immediately after delivery. If you receive: A damaged item A defective product The wrong product or color Contact us immediately so our support team can resolve the issue quickly.
Non-Returnable Items
The following items are not eligible for returns: Used products Washed items Damaged items caused by customer misuse If you are unsure whether your product qualifies for return, please contact our support team before sending the item back.
Exchange Policy
Need a different size or color? Our exchange process is simple: Request a return for the original item Wait for return approval Place a new order for the correct product Exchanges are processed after the returned item is received and inspected
Refund Process
Once we receive and inspect your returned product, we will notify you regarding refund approval. Approved Refunds Refunds are issued to the original payment method Processing time: Within 10 business days after approval Please note that banks or payment providers may require additional processing time. If more than 15 business days have passed after approval and you still have not received your refund, please contact us.
Need Help?
Our customer support team is always available to assist you with return and refund-related questions. Contact Support Email: ecobambooarts@gmail.com Phone: +92 341 6995870 Return Address Bamboohandicrafts, Near PSO Petrol Pump Chakian, Shop Number 35, Karkhane Wali Abadi, Near Ali Niaz Sweet, Chakian, Tehsil Bhalwal, District Sargodha, Pakistan
Customer Satisfaction Commitment
At ECO BAMBO, we value your trust and satisfaction. We are committed to providing quality bamboo products, transparent policies, and professional customer support for every order.
