Contact information

At Eco Bamboo Artificial, we value our customers and strive to provide prompt and efficient support. Below is our official contact policy to ensure clear and effective communication.

1. Contact Methods

You can reach us through the following channels:

2. Business Hours

Our customer support team is available during the following hours:

  • Monday – Saturday: 9:00 AM – 9:00 PM (Pakistan Standard Time)

  • Sunday: Closed (Messages will be responded to the next business day)

3. Response Time

  • Emails: We aim to respond within 24-48 hours.

  • WhatsApp Messages & Calls: We strive to respond as quickly as possible during business hours.

  • Missed Calls: If we miss your call, we will try to get back to you as soon as possible.

4. Physical Address

For in-person inquiries or order pickups, you can visit us at:

Eco Bamboo Arts, Near PSO Petrol Pump, Chakian, Shop No. 35,
Karkhane Wali Abadi, Near Ali Niaz Sweet, Chakian,
Karkhane Wali Abadi, Dakkhana Khas, Dhori,
Tehsil Bhalwal, District Sargodha, Postal Code 40100, Phularwa 40410, Pakistan

5. Social Media & Online Support

Stay connected with us for updates, promotions, and customer support:

(Social media links can be added here if applicable)

6. Customer Support Services

We are here to assist you with:

  • Order inquiries (status updates, tracking, modifications)

  • Returns and refunds

  • Product information

  • Business and wholesale inquiries

  • General support and complaints

7. Urgent Inquiries

For urgent matters, WhatsApp or phone calls are the fastest way to reach us during business hours.

By contacting us, you agree to our Contact Information Policy and understand that response times may vary based on query volume. We appreciate your patience and look forward to assisting you!