Privacy policy
This Privacy Policy describes how Eco Bamboo Artificial (referred to as "Eco Bamboo," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from [Your Website URL] (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. We will update the "Last Updated" date at the top of this page when we make changes. Continued use of our Services after updates means you accept the revised Privacy Policy.
2. How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from different sources. The information we collect depends on how you interact with our Site and Services.
a. Information We Collect Directly from You
When you use our Services, we may collect the following information:
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Contact Details: Name, address, phone number, and email address.
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Order Information: Billing/shipping address, order details, payment confirmation, and contact details.
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Account Information: Username, password, security questions, and preferences.
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Shopping Details: Items viewed, added to cart, saved, or purchased.
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Customer Support Information: Messages, complaints, or feedback provided to us.
Some features of the Services require you to provide certain information. If you choose not to provide this, you may not be able to access some features.
b. Information We Collect Automatically
We may collect certain Usage Data automatically when you interact with our Services using cookies and tracking technologies. This may include:
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Device and browser information
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IP address
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Site interactions (pages visited, clicks, time spent)
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Network and connection details
c. Information We Obtain from Third Parties
We may collect information from third parties such as:
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Payment processors who verify and process your transactions.
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Service providers like Shopify that help run our website.
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Marketing and advertising partners who provide insights on user engagement.
Any information obtained from third parties will be used in accordance with this Privacy Policy.
3. How We Use Your Personal Information
We use your personal information for the following purposes:
a. Providing Products and Services
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Processing and fulfilling orders, returns, and exchanges.
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Sending order confirmations, tracking updates, and support messages.
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Managing user accounts and improving website functionality.
b. Marketing and Advertising
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Sending promotional emails, SMS, and advertisements.
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Personalizing product recommendations and offers.
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Running targeted advertising campaigns.
c. Security and Fraud Prevention
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Detecting and preventing fraudulent transactions.
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Securing user accounts and preventing unauthorized access.
d. Customer Support and Service Improvement
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Responding to inquiries and resolving complaints.
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Enhancing user experience and website performance.
4. Cookies and Tracking Technologies
We use cookies and similar tracking tools to improve your experience and analyze user behavior. You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality.
For more details, see Shopify's Cookie Policy: https://www.shopify.com/legal/cookies.
5. How We Disclose Your Information
We may disclose your personal information under the following circumstances:
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With service providers who assist with order processing, payment handling, and marketing.
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With business partners for promotional activities.
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With legal authorities when required to comply with laws and regulations.
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During business transfers such as mergers, acquisitions, or sales of company assets.
We do not sell or share your personal information with unauthorized third parties.
6. International Users
If you access our Services outside Pakistan, your data may be transferred to and stored in different countries. We take steps to ensure appropriate data protection under applicable laws.
7. Children's Privacy
Our Services are not intended for children, and we do not knowingly collect data from users under 16 years of age. If you believe a child has provided us with personal information, please contact us to have it removed.
8. Data Security and Retention
We take reasonable security measures to protect your personal information. However, no method is 100% secure, and we cannot guarantee absolute protection.
We retain personal information as long as necessary for:
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Fulfilling orders and transactions
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Complying with legal obligations
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Resolving disputes
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Enforcing company policies
9. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
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Right to Access: Request a copy of your personal data.
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Right to Delete: Ask us to delete your personal data.
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Right to Correct: Request corrections to inaccurate data.
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Right to Withdraw Consent: Opt out of certain data uses.
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Right to Restrict Processing: Limit how we use your data.
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Right to Data Portability: Request transfer of your data to another provider.