Refund policy
At Eco Bamboo, we are committed to providing high-quality, eco-friendly products. If you are not satisfied with your purchase, you can request a return or refund based on the conditions outlined below.
1. Return Policy
We offer a flexible return policy for both domestic and international orders:
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Pakistan Orders: Returns must be requested within 7 to 14 days of receiving the product.
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International Orders: Returns must be requested within 15 to 30 days of receiving the product.
Return Request Deadline:
You must initiate your return request within 2 to 3 days of receiving the order.
Requests submitted after 3 days will not be accepted.
Eligibility for Returns
To be eligible for a return, your item must:
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Be unused, unworn, and in its original packaging
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Include tags, accessories, and proof of purchase (receipt or order confirmation)
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Be returned for one of the following valid reasons:
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Damaged product received
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Color difference from what was ordered
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Size issue
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Other solid reasons approved by our team
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Return Proof Requirement: Customers must provide photo or video evidence of the issue before the return is approved.
How to Request a Return:
Email us at ecobambooarts@gmail.com with your order number and proof of the issue.
Return Address:
Bamboohandicrafts, Near PSO Petrol Pump Chakian, Shop Number 35, Karkhane Wali Abadi, Near Ali Niaz Sweet, Chakian, Karkhane Wali Abadi, Dakkhana Khas, Dhori, Tehsil Bhalwal, District Sargodha, Postal Code 40100, Phularwa 40410, Pakistan.
Important: Items sent back without prior approval will not be accepted.
2. Damages & Issues
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at ecobambooarts@gmail.com or call us at +92 341 6995870 so we can resolve the issue.
3. Non-Returnable Items
Certain items cannot be returned, including:
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Used or washed items
If you have any questions about the return eligibility of your item, please contact us before initiating a return.
4. Exchange Policy
If you need a different size or color, the fastest way to get the right product is to:
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Request a return for your current item
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Once approved, place a new order for the correct product
Exchanges will be processed only after we receive and inspect the returned item.
5. Refund Process
Once we receive and inspect your returned item, we will notify you about the refund approval status.
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Approved Refunds: The amount will be refunded to your original payment method within 10 business days.
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Processing Time: Some banks or credit card companies may take additional time to process the refund.